Pricing Policy, Terms and Conditions of Service 2009/10

Please take a moment to read through our Terms and Conditions.

General Terms:

  • Single accommodation always represents an additional cost which will be passed on to the client
  • Single rooms are available on a first-come-first-served basis
  • Peak time supplements levied by hotels e.g. August, Christmas, New Year are to be paid by the contracting party
  • Low season discounts will be passed on to the contracting party where applicable
  • A group leader is responsible for placing reservations and organizing payments for the group
  • Written confirmations will be sent to clients via email. Original documentation will be handed to clients on arrival
  • For Kilimanjaro porterage, one piece (soft bag or rucksack) per person of 15 kg is included in the climb price. Additional baggage or weight may incur extra charges.

Payments and prices:

  • A quoted price including safari accommodation can not be guaranteed if a booking deposit is received late
  • We reserve the right to cancel / amend any reservation should timely final payment not be received
  • All extras are to be settled in cash before departure
  • Hotel accommodation before and after safari is not included in bookings for safaris, unless requested or stated in the tour program
  • Airport transfers (Kilimanjaro International Airport only) are not included for bookings unless requested or stated in the tour programs.

Cancellations:

  • There will be no refund if the contracted party shortens the program on his/her own account.
  • Our suppliers each have their own amendment / cancellation charges. Cancellations and amendments are therefore subject to our supplier’s conditions and on the understanding that the clients shall be liable for all additional costs arising from cancellations and amendments.
  • Cancellation of any confirmed flight seats as ticketed, 25 – 100% will be forfeited according to the rules of the applicable fare. Change of reservation constitutes a cancellation.

Variation:

Liability:

Personal effect insurance:

  • It is the responsibility of the Client(s) to obtain full and comprehensive insurance cover for personal baggage / effects, foreign and local currency, travelers cheques, medical expenses, personal accident and cancellation / curtailment.
  • Kilitreks & Safaris recommends that clients take out sufficient travel insurance, in particular for emergency medical evacuation and cancellation
  • Luggage and personal effects are conveyed entirely at owner’s risk. Clients should note that there is a limit of one standard (soft) suitcase not weighing more than 20 kg, plus one small piece of hand luggage. When traveling on certain charter flights, baggage is limited to one soft bag weighing not more than 12 kg.
  • Kilitreks & Safaris accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Clients are advised to effect adequate insurance.

Confidentiality:

  • Prices and contracts are strictly confidential

  • Personal information received by Kilitreks & Safaris is subject to the conditions specified in the company privacy statement.

 

Thank you for taking the time to read our Terms and Conditions. 

 

Do you have a comment, a question or want to book? Go to the Enquiry form

Page update 09/10/09

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