Pricing Policy, Terms and Conditions of Service 2013/14

Please take a moment to read through our Terms and Conditions.

General Terms:

Prices are quoted and payable only in US$ (dollars)
Prices are based on current rates of exchange and are subject to variation if there are increases due to changes in Government taxes, exchange rates, increases in transportation costs or fuel prices, airfares or hotel rates. Quoted prices may therefore be subject to fluctuations until the booking is complete
Tours are subject to availability
All tour activities start and end in Moshi unless specifically agreed, in writing, at time of booking
Prices are inclusive of government taxes
A tour is considered as booked when the deposit has been received into our bank account. Once your deposit is received, the services required to operate your tour will be requested. If anything requested is then not available, the lead booker will be notified and suitable alternatives and their availability and price indicated.
Half-board basis includes dinner, bed and breakfast, full-board additionally includes lunch
We reserve the right to change hotel locations depending on availability
We reserve the right to change programs at short notice in the interest of clients safety
We undertake at all times to arrange accommodation according to client wishes but shall, without any liability to them, exercise sole discretion to arrange accommodation in the best interests of the tour

Single accommodation always represents an additional cost which will be passed on to the client
Single rooms are limited and therefore available on a first-come-first-served basis

Peak time supplements levied by hotels e.g. August, Christmas, New Year, are to be paid by the contracting party

Low season discounts will be passed on to the contracting party where applicable
A group leader is responsible for placing reservations and organizing payments for the group

Written confirmations will be sent to clients via email

For Kilimanjaro portering, one luggage piece (soft bag or rucksack) per person of 15 kg is included in the climb price. Additional baggage or weight may incur extra charges.

Top

Payments and prices:

Any bank/card charges levied are to be paid by the contracting party
For bookings made more than 60 days in advance, a non-refundable deposit of 25% of the total package is requested. Balance of payment is due 59 days before the start of contracted services
For bookings made 59 days to 7 days in advance, payment is requested in full
No adjustment requests to the tour will be considered by Kilitreks & Safaris once full payment has been received

A quoted price including safari accommodation can not be guaranteed if a booking deposit or final balance payment is received late

We reserve the right to cancel / amend any reservation should timely final payment not be received
All extras are to be settled in cash before departure

Hotel accommodation before and after safari is not included in bookings for safaris, unless otherwise stated in the program
Airport transfers (Kilimanjaro International Airport only) are not included for safari bookings unless otherwise stated in the program.

Top

Cancellations and refunds:

Cancellations must be made in writing by the signatory who booked the services i.e. the lead name
Cancellations must be received by the company prior to the start of contractual services to be valid
The date that written cancellation is received by the company will be the date used to determine cancellation charges
In the event of a cancellation or a reduction in numbers prior to the start of contracted services:

Up to 60 days – no refund of deposit
60 days up to 45 days – 75% of the total payment will be refunded
44 days up to 15 days – 50% of the total payment will be refunded
14 days or less, including ‘no show’ – no refund is due.
A US$ 40 administartion fee will be charged for processing refunds.

Kilitreks & Safaris shall at all times exercise its absolute discretion in regard to cancellation / refunds, including where clients do not remain with the pre booked program throughout its duration

There will be no refund if the contracted party shortens the program on his/her own account

Our suppliers each have their own amendment / cancellation charges. Cancellations and amendments are therefore subject to our supplier’s conditions and on the understanding that the clients shall be liable for all additional costs arising from such cancellations and amendments

Cancellation of any confirmed flight seats as ticketed, 25 – 100% will be forfeited according to the rules of the applicable fare. Change of reservation constitutes a cancellation.

Top

Variation:

Kilitreks & Safaris reserve the right to change contracted prices without notice
In the event of government or legislated changes, Kilitreks & Safaris may pass on to the contracted party any costs incurred as a result

No refunds will be made by Kilitreks & Safaris for no shows, or any unused services.

Top

Liability:

Kilitreks & Safaris acts only as an agent for the client in all matters relating to tours and accepts no responsibility for personal illness, injury, accident, death, delay, any kind of loss, damage or irregularity which may be occasioned by reason of any act or omission beyond its control, including without limitation, any act of negligence or breach of contract of a third party, such as a hotel or airline which supply any good or services for business
Kilitreks & Safaris will not accept responsibility for any client activities, actions or interactions that occur outside of those for which the client has contracted to Kilitreks & Safaris to provide
It is the client responsibility to ensure that all necessary valid documentation is obtained for the trip, including visas and immunization certificates (i.e. yellow fever)
We reserve the right to decline bookings from clients who are not insured and Kilitreks & Safaris will accept no responsibility for clients who travel uninsured
The laws of the United Republic of Tanzania shall govern the relationship between Kilitreks & Safaris and the Operator / Travel Agent / client and the Courts of Tanzania. The courts of the United Republic of Tanzania shall have sole jurisdiction, in respect of any claims and / or disputes of whatsoever nature, which may arise between Kilitreks & Safaris and the Agent and / or client. Contracts between the parties, as well as any subsequent variations thereto, shall be in writing

Clients need to be aware that safaris frequently visit areas with wild animals. Neither Kilitreks & Safaris nor its employees, nor our agents can be held responsible in any way whatsoever for any wildlife related injury or incident while on safari.

Top

Personal insurance:

It is the responsibility of the Client(s) to obtain full and comprehensive insurance cover for personal baggage / effects, foreign and local currency, travelers’ cheques, medical expenses, personal accident and cancellation / curtailment, repatriation and force majeure. Force majeure includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control

Luggage and personal effects are conveyed entirely at owner’s risk. Clients should note that there is a limit of one standard piece of luggage (soft bag) not weighing more than 15 kg, plus one small piece of hand luggage. When traveling on certain charter flights, baggage is limited to one soft bag weighing not more than 12 kg
Kilitreks & Safaris accepts no responsibility for loss or damage to luggage or personal property from whatsoever causes arising. Clients are advised to effect adequate insurance.

Top

Confidentiality:

Final prices and contracts are strictly confidential
It may be necessary for us to request personal information from you e.g. dietary, disability, passport, credit card. In all cases, this will be treated as confidential but may need to be passed to suppliers, where appropriate, in order for them to fulfil their obligations to clients
Personal information received by Kilitreks & Safaris is subject to the conditions specified in the company privacy statement - http://www.kilitreks-safaris.com/privacy-statement.html.

Top

Thank you for taking the time to read our Terms and Conditions.

Page updated 11/04/2013